Terms, refunds and shipping
Overview
We ship to all countries across Europe. If you are located outside Europe – visit Amazon to purchase our book – HERE.
NOTE! Please note that the final price is dependent on your chosen delivery country, and any changes will be displayed in the check-out.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable audio products
- Book with obvious signs of use
- Any item not in its original condition and card decks that are unwrapped or open
- Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Our shop
Angelschool.shop and Angel School Publishing are owned by Engleskolen Danmark I/S.
Our business registration number is: DK38875205.
Our GB EORI number is: GB086780371000
We ship to all countries across Europe. If you are located outside Europe – visit Amazon to purchase our book – HERE.
Prices include VAT and tax within the EU and UK.
NOTE! Please note that the final price is dependent on your chosen delivery country, and any changes will be displayed in the check-out.
Angelschool.com is open 24 hours a day and you can always shop, log in to your account and use services. However, we may close the store due to maintenance. You can only make purchases when the store is open and accessible. To shop on Angelschool.shop you must be 18 years of age and in possession of a valid credit card. However, if you have not yet reached the age of 18, you can still buy goods if you have obtained your guardian’s acceptance or otherwise have the legal right to conclude the purchase. You choose the items you want to buy and put them in the “Shopping Cart”. You can right up to the actual purchase obligation (“Complete purchase”) correct the contents of the shopping cart, and you can regularly check the contents and the price of the goods.
When you make an order, you will automatically receive a receipt for your order. Please note that the order confirmation is not a legally binding order confirmation. There is only an electronic receipt for receiving your order. We therefore reserve the right to cancel the order as a result of sold out items, errors, technical problems, delivery failures and the like. situations. When the goods are ready for you, you will receive an order confirmation with information about your order and about the right of return, the right of withdrawal and the right of complaint. Of course we only deduct the money for your order when we ship your order.
Payment
Angel School Shop receives payment by VISA, Master Card or PayPal. The item is shipped within one business day when payment is received. Digital products are delivered by mail, when the payment is accepted.
Angel School Shop uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol.
Prices
All amounts are in Euro and are incl. VAT. NOTE! Please note that the final price is dependent on your chosen delivery country inside EU and the UK, and any changes will be displayed in the check-out.
Digital goods – delivery
E-books and audiobooks for download are delivered via an e-mail containing a download link. You first receive your order confirmation and then your order confirmation, which contains a link from which you can download your product. Delivery is via e-mail.
Rights
The access to the product entitles you, within the limits of the law, to use the purchased products for personal, non-commercial purposes, but not for resale, transfer, transfer or sub-licensing. You agree not to attempt, encourage, or assist any other person to circumvent any security technology or software or interfere with, remove or alter any rights management information regarding the purchased products. Actions contrary to the above rights may result in prosecution.
Digital goods – System Requirements
The use of e-books, audiobooks and audio files for download presupposes that the user possesses equipment with Internet access and possibly special software, which may incur special expenses for the user. The use may require you to occasionally update or upgrade software and hardware. You acknowledge and agree that such system requirements, which may be amended from time to time, are your own responsibility. It is the customer’s own responsibility to purchase the internet or data subscription to enable the streaming of digital content.
Digital goods – Refunds
There is no right of withdrawal on e-books, audiobooks, or audiofiles for download, if the link is clicked and the download has begun. If the link is not clicked, we offer a 30-day return policy on digital goods.
Shipping
Shipping takes place via Post Nord. You decide whether you want to pick up your order in a parcel shop or have it delivered to your address.
Shipping returns
To return your product, you should mail your product to: Engleskolen Danmark, Tyge Brahes Vej 5, 9000 Aalborg, Denmark.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipped items – Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: [email protected]. Then we will provide you you with the necessary information.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Please feel free to contact us at [email protected] or via the contact form below – for questions related to products, terms, refunds and shipping:
